Privacy Policy

Last Updated: 21 February 2026

1. Introduction

Welcome to Bulanet (available at www.bulanet.co.za). We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our internet services or visit our website.

2. Information We Collect

To provide you with high-quality ISP services, we may collect the following types of information:

  • Personal Identification: Name, ID number, and contact details (email, phone number, physical address).
  • Financial Information: Banking details for debit orders and billing purposes.
  • Technical Data: IP addresses, browser type, connection speeds, and data usage statistics.
  • Usage Information: Information about how you use our network and website to help us optimize performance.

3. How We Use Your Information

Bulanet processes your information for the following purposes:

  • Service Delivery: To set up, maintain, and support your internet connection.
  • Billing: To process payments and manage your account.
  • Communication: To send you service updates, invoices, and responses to support queries.
  • Compliance: To meet legal obligations required by South African law (e.g., RICA and POPIA).
  • Improvement: To monitor network health and improve our service offerings.

4. Disclosure of Information

We do not sell your data. We may share your information with third parties only in the following cases:

  • Service Partners: Fibre Network Operators (FNOs) or technicians required to install or repair your service.
  • Legal Requirements: If required by law, regulation, or a court order (e.g., law enforcement requests).
  • Business Transfers: In the event of a merger or sale of the company.

5. Data Security

We implement industry-standard security measures, including firewalls and encryption, to prevent unauthorized access, loss, or destruction of your personal information.

6. Your Rights (POPIA)

As a user, you have the right to:

  1. Access: Request a copy of the personal information we hold about you.
  2. Correction: Request that we update or correct inaccurate information.
  3. Deletion: Request that we delete your data (subject to legal retention requirements).
  4. Objection: Object to the processing of your data for marketing purposes.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings, though some website features may stop functioning.

8. Contact Us

If you have any questions about this policy or how your data is handled, please contact our Information Officer: